Get in touch
Message us within 7 days of delivery with your order number and what you would like to do.
Returns
Returns
If something is not right, here is how to put it straight.
The detail
Returns questions.
How long do I have to return an item?
You have 7 days from delivery to start a return. Get in touch before sending anything back so we can confirm the address.
What condition does the item need to be in?
Unused, in its original packaging, with everything that came in the box. We cannot accept an item that has been worn or damaged after delivery.
Who pays the return postage?
If you have changed your mind, the return postage is yours to cover. If the counter is faulty or we sent the wrong item, we cover it — tell us before you send anything back and we will arrange it.
My counter is faulty. What should I do?
Message us with your order number and a short description or photo of the fault. A faulty item is handled differently from a change of mind, and we will sort it out with you.
Can I exchange for a different model?
Yes. Tell us which model you would prefer when you get in touch and we will explain any difference in price.
When will I see my refund?
Refunds go back to the original payment method within 5 working days of the item reaching us. Paystack and your bank may take a little longer to show it.